Kumbilshopy

Kumbilshopy.com is the online E-commerce website owned by N.V. STORE, Mandapathinkadavu, Thiruvananthapuram. We provide an online delivery platform that allows online ordering, or a standalone e-commerce service that includes grocery and daily essentials. The online ordering can be done through kumbilshopy app and we offer single window-shopping experience by delivering right from fresh Fruits and Vegetables, Rice and Dals, Spices and Seasonings to Packaged products, Beverages, Personal care products and more. Choose from a wide range of options in every category, exclusively handpicked to help you find the best quality available at the lowest prices. Your order will be delivered right to your doorstep. Customers can make payment through credit/debit cards, UPI, Internet banking, or COD. We promise on time delivery and the best quality.

Terms & Conditions
● We accept orders 24 hours over the website/ mobile app subject to delivery slots and from 8am to 8pm all seven days of the week over the phone.
● Door delivery option is available from 8.00 am to 7 P.M.
● A minimum delivery charge shall be applicable for an order with an amount up to Rs. 699.
● There is no delivery charge for an order with an amount above Rs. 699.
● Delivery area is restricted within 8 km surroundings of NV stores, Mandapathinkadavu. Thiruvanathapuram.
● We charge a nominal charge for express deliveries. Order will be delivered in 1 hour to your location from the time the order is placed subject to product availability and location.
● Prices for our products are subject to change without notice.
● We are not responsible if information you made available on this site is not accurate, complete or current.
● Typically, we do not accept orders outside our delivery area. However, if you are residing outside the mentioned delivery areas on mobile app and website, please feel free to call us on +91 9961470780 and we will try our best to fulfil your requirement.

Cancellation & Return Policy
● You can return products purchased from Kumbilshopy within the specified return period except for our non-returnable and perishable products which cannot be returned for limited number of days.
● In case of daily essentials especially packed products, items must be returned in full, in their original condition, with box, strip and packaging intact.
● A refund or replacement will be available If the customer receives the product in a damaged condition during the time of delivery. They can raise the issue with the delivery personnel at the time of the delivery and any delayed notification will be reviewed by the Kumbilshopy team.
● You can cancel your order calling our customer service within 30 minutes time from placing the order. We will refund any payments already made by you for the order in case of card payment or UPI payment and in case of Cash on delivery, once the Product is reverse picked up, by our executive, our team will connect you over the registered email address/contact number for the bank details. Once the details are provided, we will initiate the payment and will reflect in your given Bank Account in 5 working days
● The product in your order will be replaced with an identical product in case it is damaged (broken or spoiled) or defective.
● If the customer receives a different product from what was order, our delivery personnel will collect the product and provide you with a replacement of the exact product that you ordered, immediately.